LEGAL

Refund Policy

Last updated: 16 June 2026

At Damroo.ai, we strive to provide high-quality AI-driven marketing and creative automation tools. Because our platform relies on cloud-based GPU infrastructure and real-time generative AI processing, costs are incurred immediately upon generating creative assets. This Refund Policy explains when a refund may, and may not, be granted.

1. General no-refund policy on AI output

Output-based requests: Strictly no refunds will be granted based on personal subjective preferences, artistic opinions, or dissatisfaction with the AI-generated visual output, design style, background, or text.
Nature of generative AI: Generative AI relies on machine learning models and prompts. Results may vary, and users are encouraged to adjust prompts, reference photos, or styles to iterate towards desired outcomes.

2. Eligible refund conditions

A refund request will only be evaluated and considered under the following limited technical conditions:

App functionality issues: A major software bug or system outage prevents you from accessing or using the primary feature of Damroo.ai for an extended period (e.g., service unavailable for more than 48 consecutive hours).
Inability to deliver service: Damroo.ai fails to process payments, top-up credits, or activate your paid subscription due to a system payment-processing error on our end.

3. Non-eligible refund scenarios

Refunds will not be provided if:

You change your mind after purchasing a plan or credit pack.
You failed to cancel an automatic subscription renewal before the billing date.
Your account was suspended due to a violation of our Terms & Conditions (e.g., attempting to generate prohibited content).
You claim dissatisfaction with the generated photos, banners, ads, or creatives.

4. How to request a technical refund

If you experience a core platform functionality failure or service outage that prevents service delivery:

Contact our support team within 7 days of the issue occurring at hello@damroo.ai.
Provide your registered email address, transaction receipt/ID, and screenshot/video evidence demonstrating the app functionality failure.
Our technical team will inspect the system logs. If approved, refunds will be credited back to the original payment method within 5–10 business days.

5. Changes to this policy

We may update this Refund Policy from time to time. Changes are effective when posted on this page, with an updated "Last updated" date. Your continued use of the Service constitutes acceptance of the revised policy.

6. Contact

For questions about this Refund Policy, contact us at hello@damroo.ai.